Shopkeeper FAQ
How do I create a shopkeeper account?
Open For Business Owners and choose Create shopkeeper account. Sign up with Google or email. For email sign-up, check your inbox for the verification link before signing in.
How do I connect my account to my business?
For an approved submission, use the same verified email you supplied when adding your business. If your business is already in the directory, open My Business, choose Add a Business, and request to manage the listing. An administrator reviews ownership requests.
Not listed yet? Add your business with your details and photos.
How do I edit my listing and photos?
Open My Business, select your business, and choose Profile & Hours or Photos. Save Changes publishes your changes. Your business name and categories remain managed by the guide.
How do I update and share my hours?
Choose Calendar in My Business, update the hours for each day and select Save hours. The calendar repeats your weekly schedule. Share hours copies or shares the visitor calendar link. Seasonal or holiday changes should be updated in your weekly hours.
How do I reply to customer messages?
Choose Messages in My Business, or Shopkeeper Inbox in Admin. Open the conversation, write your reply and send it. Messages refresh automatically. Visitors can read and respond using their private conversation link; they do not need an account.
Will customer messages arrive by email?
Your messages are available in your in-app inbox. Email notifications require the guide’s verified sending domain and activated email delivery. Keep your private Email for customer messages current in Profile & Hours.
How do I write a business blog post?
Choose Blog in My Business and select New post. Save draft keeps it private; Publish makes it visible on your business blog, linked from your listing. You can edit, unpublish by saving as a draft, or delete your own posts.
